Terms and Conditions
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1:01 All orders are processed within three clear working days from receipt of order, validated card payment, or cleared funds.Packed and shipped within total five days.
2:01 All US and Canada orders are shipped via RoyalMail Air (small package) Signed For. or AIrSure delivered by your regular local USPS mail service
2:02 Delivery times will vary according to destination;
USA contiguous States and Canada is usually up to within ten to twenty one business days from mailing, unless Special Delivery by Fedex, UPS, DHL or other private carriers for which a minimum extra cost of $40.00 would be charged - on request at time of ordering..
2:03 The Seller is not responsible for late delivery of the order providing the Seller has completed the processing of said order and mailed it within the above time frame backed up by an official date stamp on the mailing receipt.
2:04 ( i )The Seller will cooperate with the Buyer where a a parcel is considered overdue or late in being delivered. If said order has not been delivered after twenty one business days after the mailing receipt date; then the Seller will resend a duplicate replacement order to the buyer, (ii) except if buyer has provided a wrong delivery address, or (iii) did not respond to an attempted delivery by the delivery company or mail service.
2.05 It is the customer's responsibility to make sure that there is someone at the delivery address to sign for the mailed delivery. In the event that the order is returned to the Seller because of the inability of the local mail carrier to obtain a signed-for receipt for the parcel. That the Buyer has not made the necessary arrangements to collect said parcel or made arrangements for redelivery, all of which leads to the return of the order to the Seller; then the Buyer will be charged with the additional postage costs of re-sending said parcel back to the Buyer. This also relates to wrong address being submitted by buyer as in the aforementioned 2.04 (iii) above....
2:06 In some countries around the globe there may be occassions where customs duty is deemed to be payable on larger orders. All customers are responsible for ascertaining their own country's requirements and have the sole responsibility for any payments that are due on goods ordered. Under no circumstances is the Seller or its shipping agents or carriers responsible for the payment of any customs duties and remains the sole responsiblity of the Buyer.
2.06 (i) The above paragraph #2.06 and following paragraph #2.07 does not relate to USA/Canada or UK/EU countries.
2:07 The international tarrif number for ultrafine colloidal minerals in pure water is:- 22011090 Classified as other mineral waters and aeriated waters : The International tarrif number for Essiac formula Ultrafine Super Colloidal 4HerbT infusion (liquid) is 22021000 classified as Waters including other waters.
3:01 Orders cannot be returned once the seals have been broken or the bottles or jars have been opened.
4.01 Orders that have been inadvertently DUPLICATED at the time of ordering and carry sequential ordering numbers will be automatically canceled by the Seller and considered an error of ordering. Resulting in just the original order to be processed and sent in the normal manner.
4:02 Orders that are DUPLICATED will result in the Buyer being notified and asked if they wished for a second or third identical order to be sent to them. After receiving a confirmation email confirming such instructions, the three working days for processing will commence and said order/s will be charged and shipped out to them.
4:03 All DUPLICATED ORDERS PLACED IN ERROR SHOWING SEQUENTIAL ORDER NUMBERS, \WILL BE either CANCELED OR FULLY REFUNDED IF ALREADY DOUBLE CHARGED.
4.04 (i) Any order that has been fully processed, shipped out, and for which the Seller has a time stamped dated receipt of postage, cannot be canceled and monies refunded. Orders returned to Alchemists Workshop will be charged a 25% restocking fee and the actual cost of mailing (approx. average of $16.00 per 100ml. bottle or 60grm jar), the combined total cannot exceed a total of 65% of the gross invoice amount.
4.04 (ii) The definition of Free S&H with orders that have qualified for same; should be defined in this context, as the Seller bearing the full cost of actual postage and packing which the seller will deduct from the completed full order price paid. Therefore in the event of a package being refused and/or returned to the Seller by the local delivery organization: - then the buyer will be liable and charged the full price of S&H even though they had ordered/purchased goods with Free S&H.
4:05 If any problems arise after receipt of the order by the Buyer relating to the condition of the products, they should notify the Seller by email to:- firstname.lastname@example.org within 48 hours of receipt of item/s.
4.06 In the event of an order arriving either damaged, or unreasonably delayed as per article 2.04 above, in the case of damage to an order the Buyer must immediately report said damage to their local mail depot/Post Office, or where relevant, to the Special Courier Service used. Simultaneously informing the seller by email to email@example.com of said damage, together with photo/s depicting alleged damage both to the contents (bottle/s and or jar/s) as well as specifically showing any apparent damage to the box or carton which was used to ship said order. All claim or claims for breakage or damaged goods must be made in a speedy manner as time will be judged to be the essence of any reported damage in transit claim. All goods sent to Purchasers are insured and under the terms of said insurance must be claimed within 28 days of the registered dispatch date or 7 days of the delivery date, whichever being the shorter period.
All sales are final with the exception of the foregoing
5.01 UK - Europe - Orders and Delivery Costs
Purchasers located in, or having orders delivered to UK and or Europe. are advised to visit and order from http://www.AlchemistsShop.co.uk which is currently offering FREE UK/EU Shipping and Handling.
5.02 All sales delivered to Europe from Alchemedica (US) AlchemistsShop.com will carry an additional handling premium of 17.5% which shall be added to the total invoice.
5.03 UK and European sales will be calculated and charged in £ Pounds Sterling at the fixed rate of US $1.475 to the £ Pound until further notice.
5.04 This provision only relates to low-total-cost-orders placed, which carry the mandatory minimum S&H fee which the buyer has not paid:-
Any orders which carry the minimum S&H cost because they do not reach the minimum amount to qualify for free S&H but are ordered without any S&H payment by the Purchaser, can, at the sole discretion of the Seller, be sent by regular 2nd class mail for which Proof of Posting will be obtained from the sending Post office. This will mean that NO RESPONSIBILITY IS ACCEPTED for delivery of the package by the Seller and that all and any losses will be born soley by the Buyer; AS NO INSURANCE HAS BEEN PURCHASED BY THE BUYER CONTAINED WITHIN THE MINIMUM S&H FEE.
6.01 All correspondence will be transacted by email between the parties.
phone calls requested by shoppers will be charged $5 for first three minutes and $1 a minute thereafter. to help offset the phone costs involved. Email communication is of course free.
7.01 Existing customers who place new orders but without entering new credit/debit card info will have their last card of record charged with the new order.
7.02 New customers who place orders without entering any credit/debit card info will be emailed a PayPal invoice, for payment directly through PayPal, for he cost of the order quoting the individual Order #.
7.03 Customers who have placed an order and have had their credit/debit card refused or unacknowledged by their card issuing bank, will have the nominated card represented up to three times - the last being approximately two callendar months from the attempted purchase, before the order being cancelled and made void in the event of none payment.
8.01 Exact costs charged to credit/debit cards may vary either up or down according to the to the actual value of the international currency rate of exchange of the U$ at either the time of processing your order or at the time your bank receives and enters the actual charge, This could cause an average variation of between .01 to 2% either above or under the posted dollar prices. This is beyond our control and would depend on the strength of the dollar on international currency markets. This situation reflects the current volatile fluctuations of silver, gold and copper on world commodity markets.
9.01 All multi-packaged/ multiple item offer priced as a combination package, will be counted as a single item for the purposes of any further discounts based on the number of items in a shopping cart.
10.01 All returned undelivered packages received after 60 days of being available for local delivery and for which remain unclaimed by the purchaser, will be forfeited with money paid, on return to the Seller.
AlchemistsShop US colloidal gold, silver, & copper is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
AlchemistsShop US colloidal gold, silver, & copper may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
- Name and payment details
- Contact information including email address
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- To process your order and obtain payment
- Internal record keeping
- We may use the information to improve our products and services
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
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We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Data aggregation, analytics and profile creation
We may analyse your browsing behaviour to draw inferences and create profiles about your personal preferences and behaviours. We may then use such information for the purposes described below;
Behavioural advertising and cross platform targeting
(a) Served by us
We may use your information (including profile data) to serve you with advertising, which is relevant to you, on our websites and the websites of third parties.
(b) Served by third parties on our websites
(c) Served by third parties on third party websites
We may provide your personal information (including profile data) to third parties who may then use it in combination with personal information that they have collected from you to serve you with relevant advertising on third party websites.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to us.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.